Please note that the William James INTERFACE Referral Service will be operating on a limited schedule to allow our staff to enjoy the holidays. The INTERFACE Referral Service will be open with limited staffing on Monday, 12/23/24, Friday, 12/27/24, and on Monday, 12/30/24. All calls will be returned during these times.

The INTERFACE Referral Service will re-open for our typical hours on Thursday, January 2nd, 2025. We wish everyone a wonderful holiday season and a Happy New Year!

The demand for mental health services, across the country and across the Commonwealth, is at an all-time high. We are experiencing unprecedented call volume and seeing increased wait times for referrals. We are working as fast as we can to provide care to our callers, while also maintaining a high level of service. We appreciate your patience during this time.

Learn more about When and Where to Seek Help. We are not an emergency service. If you or the person you’re seeking to assist requires a crisis response to meet immediate safety needs, please call 911, go to your local emergency room, or find your local Emergency Service Program by calling 877-382-1609.

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Serving Communities Across Massachusetts

The William James INTERFACE Referral Service, offered through our Freedman Center, is a mental health and wellness referral Helpline available 9am to 5pm on Mondays, Wednesdays and Fridays and 8am to 6pm on Tuesdays and Thursdays (excluding holidays), at 888-244-6843 (toll free). This is a free, confidential referral service for residents of participating communities. Callers from these participating communities are matched with licensed mental health providers from our extensive database, on average, within 2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller.

INTERFACE Referral Service also provides Guides, available for all visitors to our website, which can be found on the Guides Tab above, which are helpful when navigating the mental health system.

Additionally, William James INTERFACE Referral Service supports the work of organizations across the state, including the Suffolk and Norfolk Juvenile Court Clinics, the Department of Disabled Persons Protection Commission's Sexual Assault Response Unit and two state initiatives: Massachusetts Child Psychiatry Access Project (MCPAP), and MCPAP for Moms .

More information about the service and terms of confidentiality are on our Contact page.

For information about becoming a participating community, please complete this form and we will get back to you as soon as possible.

HELPLINE

888-244-6843 (toll free); 617-332-3666 (local)
Mon, Wed, Fri, 9am – 5pm
Tues, Thurs, 8am – 6pm
What to Expect When You Call

Recent News

Moving in Childhood Contributes to Depression, Study Finds, by Ellen Barry, The New York Times, Jul 17 2024.
The Youngest Pandemic Children Are Now in School, and Struggling, by Claire Cain Miller and Sarah Mervosh, The New York Times, Jul 1 2024.
New Study Shows Which Antidepressants May Cause the Most Weight Gain, by Christina Caron, The New York Times, Jul 1 2024.

Massachusetts is leading the way in assessment and early identification of mental health concerns in children. Pediatricians are seeing a significant increase in visits for primary mental health needs, and William James INTERFACE is supporting families in making early connections as research has shown that early intervention leads to better outcomes.